Privacy Policy

Effective from January 1, 2014.
The company values its customers and respects their privacy. We collect information about customers and strive to enhance your shopping experience by communicating with you and informing you about our products, services, competitions, and promotions.
The company acknowledges that it must responsibly protect and use customer information. We do not sell and do not transfer your provided information online to third parties. However, we share your information with third parties under certain circumstances as outlined below.

This privacy policy describes what personal information we collect about you, why we collect it, how we use it, and when we share this information with third parties. Furthermore, our policy describes the choices you can make regarding how we would collect and use your information. If you have questions about our privacy policy, please contact the customer service department of www.onprint.lt via email at info@onprint.lt or by phone +3706 0044488

If the way we use the information we hold changes in the future, we will inform you by posting a link regarding the changes in our privacy policy on our website or by contacting you directly. We will notify you of any changes before using the information we have about you if we start applying a different method of using the information that was not previously mentioned in our privacy policy. You will be able to opt-out of any new information usage methods about you.

What information we collect
We collect information such as (for example: first name, last name, email address, home address, phone number) that you provide when placing an order, saving your information on our website, or participating in contests, promotions, or surveys. We also keep records of products you are interested in and your online purchases in our stores. All of our collected information is passed on to third parties ONLY if they are involved in fulfilling your order.

How we use your information
When you purchase online from our Company, we use your provided information to process your order. We will also send you emails to confirm your order, and if necessary, we may call you, send a message letter, or an email if we have other questions related to your order. Additionally, you will be automatically subscribed/registered to receive email updates about our products, services, competitions, and promotions.

When you save your information on our Company's website, you will automatically be registered to receive updates sent by email. If you participate in contests or promotions (online or by phone), you may receive updates about our products, services, competitions, and promotions via email.

If at any time you would like us to remove your address from our email or regular mail list, please contact our customer service department at: info@onprint.lt. Please make sure to write your full first and last name, as well as any other relevant information. If you previously requested that your data be removed from the email list, we will not send you email updates if you place an order online. Please note that it may take up to 8 weeks for you to be removed from our mailing list.

Occasionally, we will send you emails that help us understand your shopping preferences. Furthermore, we may use information about the products and purchases you are interested in to help us improve our website design and facilitate your shopping experience. If you purchase online or order by phone, we will also send you notifications about our products, services, competitions, and promotions via regular mail.

To better serve you, we may combine the information you provided online and in our stores, as well as information about the products and purchases you are interested in. Additionally, we may combine information you provided with publicly available demographic information. We use this combined information to enhance and personalize your shopping experience on our website and to communicate with you via email or regular mail regarding our products, services, competitions, and promotions that may interest you. If you do not wish for us to use your information in the aforementioned ways, please contact our Company's service department at: info@onprint.lt

Third-party operations (transactions)
We enter into contracts (collaborate) with third parties to help us maintain and manage our customer information, to timely fulfill promotions, and to assist in communicating with our customers. We do not allow any third parties to use your information in any other way.

Furthermore, when we collaborate with another company to offer or supply products, services, competitions, or promotions, both we and the other company may take advantage of our customer databases to identify frequent/regular customers. We and the other company may use existing information to foretell future promotions or to fulfill promotional or contractual obligations. When we offer competitions and promotions, or collaborate with other companies to undertake the aforementioned, in some cases, customers choosing to participate in these competitions and promotions may be asked to provide their personal information. This information may be used by our company or the other company offering the competition or promotion to determine winners or fulfill other promotional obligations.

If before participating in a competition or promotion, you chose that you do not want to receive our information, you can still receive information from our Company about participating in the competition or promotion if you choose to take part. You may opt-out of these competitions or promotions if you do not wish to receive information about our Company or do not want to share your information with our or other companies sponsoring these competitions or promotions.

We may also share aggregated, non-personally identifiable information about you (for example: age, gender, type of products purchased) with our business partners to fulfill our contractual obligations. We do not share, transfer, or sell any other information collected online to any other independently acting third parties, except in the cases described above.

Accessing your personal information
To access your information online, simply click on the My Account link to log in, then select the appropriate section you want to review, edit, or delete your personal information. Please note that any requests for sending update emails or changing their frequency may take up to eight weeks.

If at any time you would like us to remove you from our email or regular mail lists, or if you would prefer that we do not use your information to ensure the convenience of your purchases, please contact our Company's customer service department via email at info@onprint.lt. Please remember to include your email address and your full name.

Removal from mailing lists
We want to communicate with you only if you want to communicate and receive information from us. If you no longer wish to receive our information sent by email, regular mail or telephone, please inform us via email at info@onprint.lt.

Please note that such requests may take up to eight weeks to take effect. Furthermore, if you ask us to remove your name and address from our email or regular mailing list, we will keep your name in a "do not send" file to ensure that we can fulfill your request. Please note that when you make a purchase, we will send you an email confirming your order and will also contact you by phone, email, or regular mail if there are any other questions regarding your order.

Children's privacy protection
Our Company cares about the protection of children when they use the Internet. In accordance with the "Children's Online Privacy Protection Act," enacted in 1998, we never knowingly ask for personal identification information from any persons under the age of 13 without verified parental consent.

If it is confirmed that a user is under 13 years of age and registered without verified parental consent, we will remove his or her personal identifiable information from our files.

Website Analytics (Hotjar)
We use Hotjar to better understand our users' needs and optimize this service and experience. Hotjar is a technology service that helps us better understand our users' experience (e.g., how much time they spend on which pages, which links they choose to click, what users do and don't like, etc.).

Hotjar collects the following data:
* Device screen size
* Device type
* Browser information
* Geographic location (country only)
* Preferred language
* Mouse movements
* Clicks
* Scroll movements

This information is stored in a pseudonymized way. Neither Hotjar nor we will ever use this information to identify individual users.

You can opt-out of Hotjar data collection by visiting the Hotjar opt-out page.

For more information about Hotjar's privacy policy, please visit Hotjar's Privacy Policy.

Cookies
A cookie is a small digital file that is often sent to your computer by a website when you visit that site and is stored on your computer's hard drive. A cookie may contain information (for example: a unique user ID) that is used to track the pages or sites you have visited. You use cookies, but do not store personal information in them.

We use cookies to enhance your shopping experience. When you visit the Company’s website, your cookies help us track your order when you purchase through our site. If you have saved your information with us, your cookie allows us to recognize you when you return to our site and provides access to your account information. If you have saved your information with us or ordered from our website, we also use cookies to verify and store information about your use of our website. If you have not saved information with us or have not ordered items from our store, we can monitor and store information about your use of the website without identifying you. Otherwise, this information helps provide better service, improve page design, as well as our products, services, competitions, and promotions.

We also use cookies for tracking and storing visiting websites and for quick recognition, as this is our priority for further website design improvement and fulfillment of contracts with our business partners. We do not collect any other information about your visits to other websites.

You can opt-out of cookies by disabling them in your browser. If you disable cookies, we will not be able to track your orders, and you will not be able to purchase through our website. We will not be able to recognize you as a registered user allowing access to your account information.